Learn about all of our most important hospital policies, from appointments and our waiting room to accepted methods of payments and how to refill your pet’s prescriptions.
To allow appropriate time with our patients and clients, we operate by appointment only.
We strive to see appointments on time. However, unexpected emergencies or urgent cases may create unavoidable delays. We do our best to minimize delays as much as possible.
If it is necessary to cancel or reschedule an appointment, please notify the clinic at least 24 hours prior to the scheduled appointment time.
In the event of two documented appointments that are cancelled or rescheduled within 24 hours of the scheduled time, or the patient is a “no-show” for their appointment, Rice Creek Animal Hospital reserves the right to require a $55 deposit to secure any future appointments. Notification allows the clinic to better utilize appointments for other patients in need of prompt medical care.
In order to keep all pets and people safe and minimize stress, we request that dogs arrive on a leash with a collar that is not able to slip off, or in a carrier, and all cats arrive in a carrier.
If you suspect your pet to have a contagious condition, please call the clinic when you arrive so we can ensure we have a room available to bring you and your pet into in a timely manner.
Payment is required at the time of services. Services will be discussed prior to treatment, and we are happy to provide an estimate upon request.
We accept the following payment methods:
To provide safe, efficient care, we now process digital prescription requests exclusively through our online pharmacy. This ensures accurate, veterinarian-approved medications delivered directly to your door.
If you prefer to use a third-party pharmacy (such as Chewy or PetMeds), we’re happy to provide a written prescription for you to pick up and send to the pharmacy of your choice.
Benefits of Our Online Pharmacy:
Please allow 24-48 hours for all medication requests for proper review and approval.
If you have any questions, feel free to contact us-we’re happy to help!
Please allow 1-2 business days for refills of common prescriptions/preventatives/diets. Should your pet be on a prescription item that is ordered specifically for them, please allow 5-7 days for refills to allow for ordering and shipping time.
If you’d like to have your prescriptions delivered directly through our online store, please visit this link:
https://shop.ricecreekvet.com/pet/
or call our team and a staff member can walk you through the process.
Phone: 651-483-6128
